Skip to main content

Sweet Sams Cakes

Tele :01255 436395 Email : sweetsam1968@gmail.com
HOME
WEDDING CAKE GALLERY
MINI CAKES GALLERY
CUPCAKES
SIMPLY SWEET SAM'S
BRIDE & GROOM CAKE TOPPER
CELEBRATION CAKES
COOKIES & FAVOURS
ORDERING AND PAYMENT
PRICE GUIDE
WEDDING RELATED LINKS
SITE MAP
CONTACT US
BLOG
HAPPY COUPLES



Ordering and Payment, Delivery

Email me : sweetsam@sweetsams.co.uk with your details.

or

Telephone : 01255 436395 , this is the best way to order, as we can discuss your choices.


Wedding & Celebration cakes

Cakes : To order your wedding/celebration cake please telephone your order : 01255 436395, and if possible arrange a consultation/tasting session, here we can discuss all aspects of your order, any special requirements etc.

**Please note that a deposit is required to book your cake, and is NON REFUNDABLE and NON TRANSFERRABLE as it books your date , this means that I will refuse further bookings for this date once a deposit is received.

Please note celebration cakes other than wedding cakes are for collection ONLY.

 

Terms and conditions

Deposits :

To secure your cake booking a non returnable non transferrable deposit is required of £50

Dates cannot be held without a deposit

Deposits can be paid by cash , cheque, bank transfer  or paypal ( an extra fee may be applied to paypal payments

Payment :Payment of your final balance is due 6 weeks before your wedding date and can be made in cash or by cheque.

If an order is placed with less than six weeks remaining then the full amount is due on ordering.

Failure to make final payment by six week weeks may result in your cake order being cancelled.

Any dishonoured cheques will incur an additional charge of £25

 

Delivery: delivery is on a first come first served basis and cannot be guaranteed ,please confirm arrangements before booking your cake, please also inform your venue that your wedding cake will be delivered and make any necessary arrangements for a cake stand and cake table

A  delivery note will require a signature by the person in charge to confirm that the cake has been delivered and is in perfect condition. Once delivered the full responsibility for the cake is with the client and Sweet Sam’s  Cakes cannot be held responsible for any damage thereafter.

Delivery during unforeseen weather conditions may not be possible

Delivery is charged at 50 pence per mile round trip

Customers may choose to collect their cake from Sweet Sam’s , customers will be supplied with full instructions on storage. transport and assembly.

Cakes must be signed for on collection, once collected the customer is responsible for the cake, Sweet Sam’s Cakes are not liable for any damages thereafter. Please note wedding cakes may come in several boxes and may be very heavy, cakes  are ideally to be transported in the boot of an air conditioned car.

Allergies  special dietary  requirements

Sweet Sam’s Cakes contain butter, flour (gluten) eggs and are made in an environment that handles nuts, soya and alcohol. Nut free and alcohol free cakes can be made upon request but cannot be guarantee that these cakes will not contain trace amounts of these ingredients.

Sweet Sam’s Cakes  accepts no liability for customers suffering allergic reactions from eating our cakes. It is the responsibility of the customer to make Sweet Sam’s aware of any special dietary needs. If in doubt cakes should not be consumed . A full list of ingredients is available upon request.

Alterations and cancellations :

Alterations to your original cake design may be possible and every effort will be made to do so, all changes to your design should be made in writing and may involve and extra charge.

Cancellation of your wedding cake : Any work already completed may be charged for up to the full price of the cake

I may replace one or more tiers with a dummy tier, if the design calls for it, you will be informed which tiers are dummies and a cutting cake of the same quantity will be supplied

Cake stand hire: cake stand hire is for 1 day only , stands must be returned by customer in perfect condition, please do NOT wash cake stand as they scratch very easily.

If a cake stand is not returned within the specified time it will be charged at a daily rate and taken from your deposit

 

If you have any questions please feel free to contact me :

 

Payment.

You can pay for your order by cheque made payable to

Sweet Sams

and sent to:

57 Severn road

Clacton on sea

Essex

co15 3ra

or

I can email you a paypal invoice which you can pay using your debit or credit card or your paypal balance if you have one, NO CUSTOMER DETAILS ARE SHARED WITH SWEET SAMS VIA PAYPAL, IT IS A SECURE PAYMENT METHOD.

TERMS AND CONDITIONS

Cookies

Please note that cookies are sent at purchasers risk, I cannot be responsible for breakages during transit, I cannot send replacement orders ,all cookie orders include insurance for you to claim damages from Royal mail.

General
All items are offered subject to availability. If we are unable to obtain the item or component parts of an item you have ordered, we will suggest alternative solutions, including the option of a full refund.
We reserve the right to add, amend or delete products on this site without prior notice
We reserve the right to amend prices on the site without prior notice. This does not affect orders paid for prior to the price change taking place.
Returns policy
For items which are held in stock, goods may be returned for a full refund less the postage & packaging charges.
You must advise us within 7 days of receipt of your intention to return the item(s) and return them within 14 days.
Items must be returned in unused condition and in their original packaging, with postage paid by the customer. We cannot be held responsible for returned items lost in the post.
For items which are made to order or ordered in specifically for a customer order goods are
non-refundable
If you are unsure whether an item is refundable or not, please check with us before ordering.
If you return an item which is non-refundable, or outside of the dead-lines outlined above, you will be liable for additional postage charges for the item(s) to be returned to you.
Privacy Policy
We will only ever use your contact details for the purpose for which you have contacted us.
We never pass on your details to any third party.